Frequently Asked Questions

Everything you need to know about shopping the latest trends at ToysRUs Fashion.

How long does standard shipping take?

Standard domestic shipping typically takes 3 to 5 business days. International orders may take between 7 to 14 business days depending on the destination and customs processing.

What is your return policy for apparel?

We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Please note that for hygiene reasons, swimwear and undergarments cannot be returned unless they are defective.

How do I know which size to choose?

Each product page features a detailed 'Size Guide' button. We recommend measuring yourself and comparing it to our size chart, as sizing can vary between different brands and cuts.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and 'Buy Now, Pay Later' options like Klarna and Afterpay.

Can I track my order in real-time?

Yes. Once your order is dispatched, you will receive an email with a tracking number and a link to our carrier's website to monitor your package's progress.

Are your materials sustainably sourced?

We are committed to ethical fashion. Many of our collections feature organic cotton and recycled polyester. Look for the 'Eco-Friendly' badge on specific product descriptions for more details.